Your Privacy Matters

1. Introduction

This Privacy Policy explains how Plum Creek Interiors LLC ("we," "us," "our," or "Plum Creek Interiors") collects, uses, discloses, and safeguards your information when you visit our website at plumcreekinteriors.com, request a quote, become a customer, or interact with us by phone, SMS, or email. Plum Creek Interiors is a residential house cleaning service based in Kyle, TX 78640, serving Kyle, Buda, San Marcos, South Austin, and surrounding Hays County communities.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

When you request a quote, book a cleaning, or contact us, we may collect:

• Contact information — your name, phone number, email address, and service address
• Home details — square footage, number of bedrooms and bathrooms, pets, preferred cleaning frequency, access instructions
• Communications — any messages, notes, or feedback you send us via phone, text, email, or our website forms
• Payment information — handled by our payment processor (Stripe); we do not store full payment card numbers on our systems

2.2 Information Collected Automatically

When you visit our website, we may automatically collect limited technical information including IP address, browser type, device type, referring website, and pages visited. This helps us understand how our site is used and improve it.

3. SMS & Text Messaging — A2P 10DLC Disclosures

3.1 Types Of SMS Messages

You may receive the following categories of text messages from Plum Creek Interiors:

• Quote responses — replies to your quote requests with pricing and availability
• Appointment confirmations — confirming your booked cleaning date and time
• Arrival notifications — letting you know our cleaning team has arrived
• Completion notifications — confirming the cleaning is done
• Follow-ups — checking in to ensure your satisfaction
• Service reminders — reminders about upcoming recurring cleanings
• Review requests — invitations to share feedback after service

3.2 Opt-In & Opt-Out

You opt into our SMS program by providing your mobile number through our quote form, by texting us directly, or by replying to a message. You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (737) 520-7850.

4. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule, confirm, and provide cleaning services
• Process payments for services rendered
• Communicate with you about appointments, scheduling changes, and follow-ups
• Send service reminders for recurring cleaning customers
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only as necessary with:

• Service providers — payment processors (Stripe), our CRM/scheduling platform (GoHighLevel), SMS delivery providers, and similar vendors that help us operate the business. These providers have access only to the information needed to perform their function.
• Legal compliance — when required to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of our customers.

6. Data Security

We take reasonable steps to protect the information you provide. Personal data is stored on secured systems with industry-standard access controls. Payment data is processed via PCI-compliant third parties (Stripe) and is never stored in plaintext on our systems. No method of transmission over the internet or electronic storage is 100% secure, but we work to protect your information using commercially reasonable safeguards.

7. Your Rights & Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of SMS communications (reply STOP to any text)
• The right to opt out of marketing emails (use the unsubscribe link in any marketing email)

To exercise any of these rights, contact us at [email protected] or (737) 520-7850.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, analyze site traffic, and improve user experience. You can configure your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly if you disable cookies.

9. Children's Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites (such as our Google Business Profile, Google Maps, or social media accounts). We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or, where appropriate, by email. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone & Text: (737) 520-7850
• Mailing Address: Plum Creek Interiors LLC, Kyle, TX 78640